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The Tanning Shop Customer Charter - The Tanning Shop

Our Promises To You

The Tanning Shop Customer Charter - The Tanning Shop
  • We promise you will always receive the very best guidance and advice from our expertly trained shop staff regarding health & safety, pricing, deals and product usage.

  • 100% of our tanning equipment is tested monthly for maximum tanning effectiveness and all our tanning lamps are changed with 25% life remaining to ensure the very best results at all times.

  • We guarantee 100% bed availability when pre-booked across our full range of tanning equipment and store locations.

  • 100% of our tanning equipment is cleaned before and after each use.

  • 100% of customer feedback will be responded to by head office within 3 working days where applicable.

  • We always provide free of charge protective eyewear and sanitising wipes.

  • We work tirelessly to put you, our customer at the heart of everything we do, resulting in the very best tanning experience money can buy;
    • We are friendly, polite and always happy to help.
    • We are punctual and reliable.
    • We love delighting our customers.
    • We are value focused, and take pride in our customers staying with us year after year after year.

  • We commit to operate within all the guidelines as set out in the Code of Practice issued by The Sunbed Association.